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The Problem: An big offshore customer, an overly needy buyer, manufacturing mistakes and lengthy disruptive phone conversations with customer service.
The Solution: Common off-the-shelf (COTS) software, web-based file sharing, controlled secure chat and a dual display CSR workstation.
The Result: A VERY happy customer, zero manufacturing errors, improved customer service, big productivity increase, and a happy CSR.
Complex problems? Sure. But we focus on solutions. Our VALUE? Listening! Thinking! And working with companies to find powerful, cool ways to make the best use of their resources - especially their people!
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